Position Title: Manager – Operations – VFS Global

Job Description and Key Requirements

To manage the Visa Application Unit with overall responsibility of the units efficiency &
productivity whilst ensuring compliance to all processes as per Service Level Agreements.

Fluency in Italian is a MUST.

Knowledge & Key Skills:
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries
and complaints
• Ability to Innovate and enhance procedures and methods to
increase productivity & cost effectiveness
• Good team player

Experience: 2– 3 years of experience preferably in Travel and Tourism or Service

Education: Minimum: Graduate or global equivalent
Additional: Post – Graduate or global equivalent

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