Are you passionate about delivering outstanding customer service? Do you speak Italian fluently and enjoy helping people?
We are looking for enthusiastic Italian-speaking Customer Service Advisors to join a Work from Home team on a seasonal contract. As the first point of contact for our client’s premium customers, you’ll represent an international brand known for its exceptional service and quality
Seasonal Contract: 3 months
Location: Remote, Cape Town, South Africa
Salary: R22,000 per month
Incentives:
- R1,500 Performance Incentive
- R1,500 Loyalty Bonus (for completing the contract)
- Shift Allowance (for hours worked after 6pm)
What You’ll Be Doing
Act as a brand ambassador, delivering first-class service via phone, email, social media, and live chat.
Handle customer queries, complaints, returns, exchanges, and order status updates with empathy and efficiency.
Aim for first-contact resolution, while keeping customers informed and satisfied throughout.
Work to meet and exceed personal KPIs and service level agreements (SLAs).
Update customer records with accurate, concise information.
Raise any operational issues or suggestions for improvement with management.
What We’re Looking For
Essential:
- Fluent in Italian (written and spoken)
- A passion for delivering exceptional customer service
- Strong interpersonal and communication skills
- Ability to multitask and work under pressure
- Excellent problem-solving abilities
- Solid IT proficiency
- A team player with a positive, proactive attitude
- Previous customer service experience
Desirable:
- Experience in a contact centre environment
- Familiarity with high-end fashion brands or an interest in fashion
- Experience with CRM systems and online support channels
Working Hours:
- Rotational Shifts: 10:00–19:00 or 11:00–20:00
- Shift allowance applies after 18:00
Why Join Us?
- Work from the comfort of your home
- Competitive salary & performance incentives
- Training and support provided
- Be part of a diverse, dynamic team committed to delivering excellence
More Information & How to Apply:
Tarren Bailey tarren@surgo.co.za