About Us
We are an Homely vibrant and customer-focused Italian restaurant right under Table Mountain in Cape Town. We pride ourselves on delivering excellent food, warm hospitality, and memorable guest experiences in a fast-paced and professional environment.
We are currently looking for a dynamic and hands-on Front of House professional to join our team.
Role Overview
We are looking for a dynamic, proactive, and detail-oriented professional with strong organisational skills to manage our Business Services activities and oversee key marketing & communications content.
The ideal candidate will support Italian and local companies through market entry services, partner search, and market research, while also ensuring the quality, accuracy, and consistency of our main communication materials. In addition to working directly with companies, the role involves delivering services for Italian public stakeholders.
Given the Chamber’s cross-sectoral activities, the candidate will be required to conduct in-depth sector analyses across a variety of industries.
The role also includes coordinating and managing buyers programmes for international exhibitions, ensuring smooth organisation and effective stakeholder engagement.
Key Responsibilities
- Oversee daily front of house operations
- Ensure excellent customer service and guest satisfaction
- Manage reservations and seating arrangements
- Supervise waitrons and front of house staff
- Handle customer queries and resolve complaints professionally
- Coordinate with kitchen and bar teams to ensure smooth service
- Assist with staff scheduling and shift management
- Ensure cleanliness and presentation standards are maintained
- Support stock control and operational procedures
- Assist with opening and closing procedures
- Drive a positive team culture and professional work environment
Requirements and Preferred Skills
- Previous experience in a restaurant front of house role
- Hospitality or restaurant management experience advantageous
- Strong communication and interpersonal skills
- Well-presented and professional
- Ability to work under pressure in a busy environment
- Strong organisational and multitasking skills
- Leadership and team management abilities
- Fluent in English
- Italian languages advantageous
- Good knowledge of POS systems and restaurant operations
- Must be reliable, punctual and customer-oriented
Preferred Personal Qualities:
- Energetic and proactive
- Friendly and service-driven
- Calm under pressure
- Detail-oriented
- A team player with a positive attitude
- Willing to learn and grow within the business
Position Details:
- Position Type: Full-time
- Working Hours: Shift-based, including evenings, weekends and public holidays
- Start Date: To be finalized (end 2026 / beginning of 2027)
- Salary: Market-related / negotiable based on experience
- Location: Gardens, Cape Town
How to Apply
Please send your CV, short motivation letter, recent profile photo (optional), and contactable references to:
matt2016za@gmail.com
Only shortlisted candidates will be contacted.